REFUNDS, RETURNS & CANCELLATION

Order Cancellation

Cancellation Deadline: Orders must be cancelled before 12pm on the day before your scheduled delivery date.

Important: Once your order has shipped, we cannot accept cancellations or returns due to a change of mind. As a perishable food company, we cannot resell returned items, which results in complete product loss.

Returns Policy

Eligible Items

Returns are accepted only for non-perishable items including:

Olive oils
Salts
Balsamic vinegars
Other shelf-stable products

Non-Returnable Items

We cannot accept returns for highly perishable goods such as:

Fresh truffles
Seafood
Iberico ham
Caviar
Wagyu beef

Return Conditions

Time limit: 10 days from purchase date
Items must be unused and in original condition
Original packaging required
Returns accepted only if product was incorrectly advertised or damaged
All returns require mutual agreement with Fine & Wild

Please do not return items to the manufacturer.

Refunds

Processing

Once we receive and inspect your return:

You'll receive an email confirmation
We'll notify you of refund approval or rejection
Approved refunds are processed to your original payment method
Processing time varies by payment provider

Missing Refunds

If you haven't received your refund:

Check your bank account
Contact your credit card company (processing delays are common)
Contact your bank
If still unresolved, email us at info@fineandwild.com

Sale Items

Sale items are final sale and cannot be refunded.

Exchanges

We only exchange items that are defective or damaged.

To request an exchange:

Email us at info@fineandwild.com
Send the item to our returns address

Gift Returns

Gifts marked as gifts: You'll receive a gift credit for the return value. A gift certificate will be mailed once we process your return.

Gifts not marked as gifts: The refund will be sent to the original purchaser, who will be notified of the return.

Return Shipping

Returns Address:

FINE & WILD 
Unit 16 Chaucer Business Park
Sevenoaks 
TN15 6PL

Shipping Costs:

You pay return shipping costs
Shipping costs are non-refundable
Return shipping will be deducted from your refund

Questions? Contact us at info@fineandwild.com