Order cut-off and delivery dates
Orders placed before 2pm, Monday to Friday, are dispatched the same day, unless you choose a later delivery date on the basket page.
How we send it
We ship with express couriers, usually DPD or DHL, in insulated packaging that holds temperature through the network. Occasional delays happen, and everything is packed to stay in good condition if transit is longer than planned.
Time-sensitive and event orders
We can't guarantee arrival on a given day — the couriers set their own schedules. Everything leaves us in good condition with good use-by dates, but the final timing is theirs.
If your order is for an event, please tell us in the notes at checkout. We can often send it a day earlier to give it the best chance of arriving in time.
Changes after dispatch
Once your parcel is with the courier we can't redirect it or change the delivery details.
Saturday delivery
Saturday delivery is available. Our office is closed at weekends and the couriers have no phone support then, so if your order must arrive on a particular day, a weekday delivery gives us more room to help should anything go wrong.
Full delivery details and shipping rates
