For the shipping of fresh and frozen goods we use high quality mixed recyclable insulated packaging to keep your products perfect through the courier network.
To keep frozen goods at the correct temperature we use a safe alternative to dry ice. These gel packs freeze to a temperature of -45° and stay frozen for an extended period of time. Completely food safe and fully recyclable/reusable.
The vast majority of shipments arrive frozen but we cannot guarantee this. In the event that your order has defrosted it should still be at a very low temperature when you receive it and therefore fine to put in your freezer. Refreezing is only unsafe if the product has reached 8°c. It is worth mentioning that supermarkets routinely sell defrosted food as "fresh", with the advice that it may be frozen when you get home.
All frozen products arrive in extremely high quality, fully insulated packaging.
All fresh truffles are sent in a foil resealable pack with an absorbent paper. This is suitable for storing in your fridge. If storing truffles for more than a few days we recommend wrapping them in paper towel or using a Tuberpac. Fresh truffles are always best consumed as soon as possible.