TRANSIT TIMES & PACKAGING
All ingredients that we sell are hand selected choosing from the best product available.
We only use premium express courier services and aim to have produce out of our hands and into yours in the shortest possible time.
All perishable goods orders are safely packed in thick, wool lined, insulated boxes with Eco friendly Ice packs, guaranteeing freshness for a minimum of 2 full days in transit. Much longer in colder seasons.
The vast majority of frozen food shipments arrive frozen but we cannot guarantee this. In the event that your order has defrosted it should still be at a very low temperature when you receive it and therefore fine to put in straight in your freezer. Refreezing is only unsafe if the product has reached 8°c. It is worth mentioning that supermarkets routinely sell defrosted food as "fresh", with the advice that it may be frozen when you get home.
All fresh truffles are sent in a foil resealable pack with an absorbent paper. This is suitable for storing in your fridge. If storing truffles for more than a few days we recommend wrapping them in paper towel or using a Tuberpac. Fresh truffles are always best consumed as soon as possible.