NEUVIC BAERII CAVIAR - RESERVE

COURIER DELIVERY (Tuesday-Saturday)

SHIPPING RATES (UK MAINLAND ONLY)

Please ensure you select the correct shipping option at the checkout. 

DELIVERY DATE SELECTION

All orders received before 1pm can be dispatched the same day (Mon-Fri), unless a specific future date is selected using the drop down calendar on the basket page of our website. 

For future date deliveries select the Express delivery option that best suits your needs, End of Day. Pre-12pm or Pre-10.30am. We deliver Tuesday through until Saturday, we do not deliver on Sunday.

EXPRESS DELIVERY

All of our parcels are shipped on an express next working day service as standard, on the day before you have selected to receive it, usually with DPD or DHL. In accordance with all UK courier terms and conditions it is not guaranteed that your parcel will arrive the next day. Please consider this when planning for an event or party whereby goods absolutely have to be delivered on time. 

If your parcel is time sensitive then please use the EXPRESS BY 10.30 AM or EXPRESS BY 12 PM option.

CHANGES TO YOUR DELIVERY 

Any attempt to change your delivery address or divert your parcel once it has been despatched is done so at your own risk.  Please make sure all delivery information is correct when placing your order.  We cannot be liable for loss or delay of parcels whereby the customer has requested to change the delivery address whilst their order is in transit.  There is a minimum of a 24 hour delay when choosing to divert your parcel to a DPD pick-up shop so choosing this option or 'leave in a safe place' is done at your own risk.  We cannot be liable for theft or spoilage of goods whereby you were not available to personally receive them.

SATURDAY DELIVERY

If you have selected Saturday as a delivery date please be aware that over the weekends we have no access to courier phone or email support so it is essential that you provide any 'additional delivery information' in the "notes" section when placing your order so you parcel is successfully delivered.

 LOCAL PICK UP

You can collect your order from our warehouse between 8am - 5pm Monday - Friday. Simply select the PICK UP option after the basket page of our website at the checkout. Your order can be ready to collect within 30 minutes. Please feel free to call us to arrange if the date you selected on the basket page refers to courier delivery (Next Day). +44 (0) 1732 756 587

PACKAGING

For the shipping fresh and frozen goods we use high quality mixed recyclable insulated packaging to keep your products perfect through the courier network.

To keep frozen goods at the correct temperature we use a safe alternative to dry ice.  These gel packs freeze to a temperature of -45° and stay frozen for an extended period of time. Completely food safe and fully recyclable/reusable.

All ingredients that we sell are hand selected choosing from the best products available. Our fresh meat, fruit and vegetables are vacuum packed in fully recyclable bags to protect them during transit and also to keep them fresher for longer once you receive them. 

PACKAGING

For the shipping of fresh and frozen goods we use high quality mixed recyclable insulated packaging to keep your products perfect through the courier network.

To keep frozen goods at the correct temperature we use a safe alternative to dry ice.  These gel packs freeze to a temperature of -45° and stay frozen for an extended period of time. Completely food safe and fully recyclable/reusable.

FROZEN PRODUCTS

The vast majority of shipments arrive frozen but we cannot guarantee this.  In the event that your order has defrosted it should still be at a very low temperature when you receive it and therefore fine to put in your freezer.  Refreezing is only unsafe if the product has reached 8°c. It is worth mentioning that supermarkets routinely sell defrosted food as "fresh", with the advice that it may be frozen when you get home.

All frozen products arrive in extremely high quality, fully insulated packaging.

FRESH TRUFFLES

All fresh truffles are sent in a foil resealable pack with an absorbent paper.  This is suitable for storing in your fridge.  If storing truffles for more than a few days we recommend wrapping them in paper towel or using a Tuberpac.  Fresh truffles are always best consumed as soon as possible.