NEUVIC OSCIETRA CAVIAR - SIGNATURE

SELECT YOUR DELIVERY DATE AT THE CHECKOUT (TUES - SAT)

SHIPPING RATES (UK MAINLAND ONLY) Delivery is free on orders over £200.

Please ensure you select the correct shipping option at the checkout. 

EXPRESS BY END OF DAY (Tues-Sat) Between 7am - 8pm

£8.50

EXPRESS BY 1PM (Tues-Fri) Between 7am - 1pm

£12.50

SATURDAY BY 1PM Between 8am - 1pm

£24.50

DELIVERY DATE SELECTION

All orders received before 2pm can be dispatched the same day (Mon-Fri), unless a specific future date is selected using the drop down calendar on the basket page of our website. For future date deliveries select the Express delivery option that best suits your needs.

EXPRESS DELIVERY

All of our parcels are shipped on an express next working day service as standard, on the day before you have selected to receive it. In accordance with all UK courier terms and conditions it is not guaranteed that your parcel will arrive the next day. Please consider this when planning for an event or party whereby goods absolutely have to be delivered on time. 

Please be prepared to receive your delivery anytime from 7am - 8pm, unless you have selected the pre 1pm service. We ask that you choose a delivery date when you are in to accept delivery. If you are not going to be in please contact us to ensure that safe place instructions are passed on to the courier.

CHANGES TO YOUR DELIVERY 

Any attempt to change your delivery address or divert your parcel once it has been despatched is done so at your own risk. 

SATURDAY DELIVERY

If you have selected Saturday as a delivery date please be aware that over the weekends we have no access to courier phone or email support so it is essential that you provide any 'additional delivery information' in the "notes" section when placing your order so you parcel is successfully delivered.

Saturday delivery is available for UK mainland only.

LOCAL PICK UP

You can collect your order from our warehouse between 8am - 5pm Monday - Friday. Simply select the PICK UP option after the basket page of our website at the checkout. Your order can be ready to collect within 30 minutes. Please feel free to call us to arrange if the date you selected on the basket page refers to courier delivery (Next Day). +44 (0) 1732 757 770

Warehouse address;

UNIT 16 CHAUCER BUSINESS PARK,

WATERY LANE,

SEVENOAKS.

TN15 6PL

PACKAGING

For the shipping fresh and frozen goods we use high quality mixed recyclable insulated packaging to keep your products perfect through the courier network.

JERSEY, ISLE OF MAN, GUERNSEY (Tuesday to Friday only)

Orders of £150 and below

£55.00

Orders above £150 and up to £200

£45.00

Orders above £200

£35.00

NORTHERN IRELAND 

For deliveries to Northern Ireland, please select the Northern Ireland option for a charge of £18.50. Please note that we do not deliver to Northern Ireland on Saturdays. Our courier partner is DHL Express.

SCOTLAND PRE 1PM

Please be advised that our courier partners do not offer pre 1pm service in certain parts of Scotland. The following areas are not covered by the pre 1pm service:

- Aberdeen & Grampian AB10 to AB30, AB32 & AB39

- Dunbartonshire G83 to G90

- Fife KY8 to KY10, KY14 to KY16

- Glasgow and Greater Glasgow G63

- Perthshire PH1 to PH14

- Stirlingshire FK16

- Tayside DD1 to DD11

If you have paid for a pre 1pm service and you reside in any of the above-mentioned areas, we will automatically refund you and notify you that your parcel will not be delivered by 1pm. We strongly advise opting for delivery at least a day before you need items if you are in any part of Scotland. Even in the areas covered by the pre 1pm service, the logistics of getting parcels from the main hubs to Scotland can lead to issues and time delays.

SCOTTISH HIGHLANDS & ISLANDS

Please be informed that we are unable to guarantee next day delivery to certain areas of Scotland. For these specific postcodes, we utilise Royal Mail's special delivery service:

- Stirlingshire FK17 to FK21

- Shetland ZE1 to ZE3

- Argyll and Scottish Islands PA20 to PA78, HS1 to HS9, PH42 to PH44

- Highlands PH19 to PH41, PH49-PH50

- Perthshire PH15 to PH18

- Orkney KW15 to KW17

- Inverness and Highlands IV1 to IV63, KW1 to KW14

- Grampian AB31 to AB56

- Ayrshire KA27, KA28

If we are not confident that we can deliver your items the following day, and if we believe that the products are too high risk to be in transit for two days, we will contact you and advise accordingly.

Please choose your delivery date for pre-christmas orders on the date-picker in your shopping basket with the following guidance. We will try our best to deliver on your selected day, but it is not guaranteed, so please allow for an extra day

ORDER DEADLINES 

ORDERS FOR DELIVERY ON OR BEFORE 23/12/24 - 11pm 19/12/23

ORDERS BETWEEN CHRISTMAS & NEW YEARS EVE - 11PM 27/12/24

Delivery slots are limited. Early booking is strongly recommended.

ORDERS CONTAINING FROZEN PRODUCTS ONLY

If you have space to store them, please request your order to be delivered as soon as possible, or choosing delivery before December 20th. We reserve the right to change your delivery date up to to 2 days prior if we feel it runs the risk of not arriving to you promptly.

FRESH TRUFFLES

Your truffles will be harvested as close to Christmas as possible to offer the longest shelf life and the freshest product. We fly them in from Europe early each morning on the same days we send them to you.

Last available Pre-Christmas delivery is 23rd December and the truffles will be good for a minimum of 6 days, any longer may impact your enjoyment - PLEASE notify us via email if you need them for the exact delivery day you requested or consider receiving them a day earlier, if that date is available.

As always with fresh truffles they are best eaten as soon as possible to enjoy maximum aroma.

FRESH PRODUCTS 

All fresh products are supplied with a use by date beyond 28/12/24, with the inclusion of fresh mushrooms and fresh truffles. We aim for delivery no later than the 23rd of December

WAGYU STEAK / FROZEN PRODUCTS ONLY/ DRY GOODS 

All of our frozen products have a long shelf life in the freezer or at least 5 days if defrosted. Orders containing only frozen products will be delivered no later than 20th of December. 

You can order certain products (subject to availability) for delivery on 30/12/24 

White truffles will not be available for delivery between Christmas & New Years Eve, Instead please order fresh black truffles.

FROM 18/12/24 Our phone lines are closed while we compile Christmas pre-orders, please email us and we will get back you as soon as possible. 

ORDER FOR WAREHOUSE COLLECTION

You can collect in person from our warehouse up until 5pm 23/12/24 - select PICK UP, on the checkout section of the website.

Customer service is available for delivery queries via info@fineandwild.com