DOMAINE DE PALLUS CHINON ORG. 2019

Order Cut-Off Times & Delivery Date Selection

Orders placed before 2 PM (Monday to Friday) are dispatched the same day, unless you select a future delivery date at checkout.

Our Delivery Service

We use reliable third-party express courier services and high-quality insulated packaging. While our couriers are generally excellent, occasional delays can happen. We pack everything to stay fresh, even if transit takes a little longer.

Time-Sensitive & Event Orders

Can we guarantee delivery on a specific day? Unfortunately not - we rely on third-party couriers and can't control their schedules. All items leave us in perfect condition with good use-by dates, but final timing depends on the courier.

If your order is for a specific event, let us know in the notes section at checkout. We can often dispatch a day earlier to give you the best chance of timely arrival.

DELIVERY Changes After Dispatch

Once dispatched, your package is with the courier and we're unable to redirect it or change delivery details.

Saturday Delivery

Saturday delivery is available, though please note our couriers don't operate phone support at weekends and our office is closed. For event-critical orders, a weekday delivery gives us more flexibility to help if any issues arise.

Full delivery details and shipping rates: here

Please choose your delivery date for pre-Christmas orders using the date-picker in your shopping basket. We will make every effort to deliver on your selected day, but this is not guaranteed, so please allow for an extra day.

ORDER DEADLINES

For delivery on or before 23/12/25: Midnight, 18/12/25

For delivery between Christmas & New Year's Eve: Midnight, 27/12/25

Delivery slots are limited. Early booking is strongly recommended.

ORDERS CONTAINING FROZEN PRODUCTS ONLY

If you have freezer space available, please request your order to be delivered as soon as possible or select delivery before 20th December. We reserve the right to adjust your delivery date up to 2 days in advance if we feel it risks not arriving to you promptly.

FRESH TRUFFLES

Your truffles will be harvested as close to Christmas as possible to offer the longest shelf life and the freshest product. We fly them in from Europe early each morning on the same days we dispatch them to you.

Last available pre-Christmas delivery is 23rd December. The truffles will be good for a minimum of 6 days; any longer may impact your enjoyment. PLEASE notify us via email if you need them for the exact delivery day you requested, or consider receiving them a day earlier if that date is available.

As always with fresh truffles, they are best eaten as soon as possible to enjoy maximum aroma.

Please note: White truffles will not be available for delivery between Christmas & New Year's Eve. Instead, please order fresh black truffles.

FRESH PRODUCTS

All fresh products are supplied with a use-by date beyond 28/12/25, with the exception of fresh mushrooms and fresh truffles. We aim for delivery no later than 23rd December.

WAGYU STEAK / FROZEN PRODUCTS / DRY GOODS

All of our frozen products have a long shelf life in the freezer or at least 5 days if defrosted. Orders containing only frozen products will be delivered no later than 20th December.

Certain products (subject to availability) can be ordered for delivery on 30/12/25.

CUSTOMER SERVICE

From 19/12/25: Our phone lines are closed while we compile Christmas pre-orders. Please email us and we will get back to you as soon as possible.

WAREHOUSE COLLECTION

You can collect in person from our warehouse until 5pm on 23/12/25. Select PICK UP in the checkout section of the website.

Customer service is available for delivery queries via info@fineandwild.com